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• My Metrotix
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• After The Purchase

We optimize our site for the most recent versions of Netscape Navigator and Internet Explorer. AOL users may need to exercise additional patience when ordering tickets online--AOL's Internet system is not always compatible with online electronic commerce. That causes slow connections to the search pages. Other browsers may work but are not supported. Web accelerators should be turned off before ordering tickets online. Otherwise you may end up buying more than you bargained for. We also recommend extreme caution when using a mouse with a scroll wheel.

Yes. My MetroTix uses cookies to personalize the site to your specifications and to power our shopping cart technology. Our cookies simply hold information on your preferences and purchases and cannot harm your computer.

That's hard to say. Most of the time, simply closing everything down and restarting the computer will take care of the problem.

Login to My MetroTix from the Home Page or via the My MetroTix page and change your mail settings.

Login to My MetroTix from the Home Page or via the My MetroTix page and change your mail settings.

There are several reasons this event might not be on our site. First, it may be at a venue for which we do not sell. You might check with other ticketing services to see if they have a listing. Second, it may not have been announced yet. Bands are notorious for posting tentative touring schedules to drum up interest in their tours. The stops on these schedules often have not yet been confirmed, so we will have no information on the performance. A good course of action is to contact whoever you heard the info from--the web site, the radio station, the newspaper, etc. Sometimes, it's just a matter of being patient until the show is announced (yeah, we hate waiting too). And finally, make sure you are spelling it right in your search! Motley Crew will not find a match, but Motley Crue will. When in doubt, just use a small part of the name--in this case, searching for motley or even just mot will ensure a successful search.

If the event information only appears for Springfield then the event may not have a St Louis performance, or the St Louis performance may not be on sale yet. It's also possible that the St. Louis performance may not be sold by MetroTix. We suggest you check the site again later, or join My MetroTix to receive regular updates of what's on sale.

Sometimes--it depends on the venue. Tickets purchased at the box office of the venue usually are free of service charges. You will have to physically go to the box office, however. If your event is at a venue that does not have a regular box office, you may only be able to avoid the service charge by buying tickets on the night of the show at the door, in which case you may be paying a higher "day of show" ticket price. You may also find upon arrival that the show is sold out. The best way to find out box office information for your specific event is to call our call center at 314-534-1111 or 1-800-293-5949 and speak to an operator. They can determine for you that specific venue's box office policies.

No. A large percentage of calls to our call center are for informational purposes only, and don't result in a sale. That's ok with us! We also have a 24-hour recording of event listings that can be accessed through the charge-by-phone numbers without even speaking to an operator.

MetroTix has a finite number of Ticket Service Representatives in our Call Center. On 'hot show days' you may experience a delay as our Ticket Service Representatives are in such high demand. You have access to purchase tickets online, and the website has access to the same tickets as those sold over the telephone or through the outlets.

All MetroTix points of sale have the same access to tickets. Thus, you are always going to receive the best ticket available at the time of your purchase, no matter whether you purchase it online, by phone or at an outlet.

MetroTix charge-by-phone and MetroTix.com both accept Mastercard, Visa, Discover and American Express. Our outlets determine for themselves what forms of payment they will accept. Please see our outlet listings for a complete listing of payment forms accepted at each outlet.

Yes. We feel it's even safer than giving your card to your server at your favorite restaurant. Your MetroTix transaction is processed over a secure server. All information you provide to MetroTix.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. And we never store your credit card information on our internet server. For more information, see our security page.

Wheelchair seating can not be purchased online. Check the venue information for the event you wish to see regarding details on Special Facilities. This will also provide the phone number for purchasing Wheelchair seating.

With an obstructed / restricted view seat, your view may vary from being partly to completely obstructed depending on the venue and the act. 0 - 100% obstruction may occur.

The computer will always select seats that are adjacent (side by side) in an event which has assigned seating--it is unable to select non-consecutive seats. Some of our venues, however, have sections that do not have consecutive numbering. In the Fox Theatre, for instance, the left half of the house is numbered with odd numbers and the right half with even numbers, making seats 102, 104 and 106 side by side. So, no matter what seat numbers you may have, you can be sure that if you ordered them online, they are next to each other!

Not at this time. The tickets currently allocated to you are selected on a next best available basis. Those wishing to be more selective in their seating should order their tickets at the box office or by phone through MetroTix at 314.534.1111 or 800.293.5949.

The maps provided online are intended as a general guide, as seating can differ for different events at a venue.

Yes, but since your tickets are only held for 10 minutes from the time you select them, you should proceed with your transaction as quickly as possible. During high volume onsales, the shopping cart functionality may be temporarily suspended, and only one purchase at a time will be possible.

A. Because the tickets you select online are reserved for you while you make your purchase and cannot be accessed by anyone else, we only allow 10 minutes for the completion of your ticket purchase. At the end of this time, if the tickets have not been purchased, they are returned to the general pool of available tickets so that others may have a chance to purchase them. Hot Shows can sell out very quickly, and we reserve the right to reduce this time limit if demand is high. Through this website you have access to the same tickets as our call center and outlets.

B. If you wish to speed up your transaction on the MetroTix site we suggest you register ahead of time. This will auto fill some of your information on the purchase pages. You can save even more time by storing a credit card in your account.

If your credit card is declined for any reason, we notify you to contact your credit card issuer. Your card issuer does not tell us the reason your card has been declined. Because tickets are not purchased until the credit card is charged and we are unable to hold tickets, you may lose your reservation if your credit card is rejected for any reason. Please double check to make sure your credit card information is correct before submitting your order.

There are three delivery options for online purchases, though not all three are available for all events:
1. Mail - Tickets are usually printed on the day of the order, and are mailed the next mailing day. All tickets are mailed through the US Postal Service at the first class rate, and are often delivered within four days of ordering, though occasionally they can take up to ten business days to reach you. We regret that we are unable to mail tickets by any other means at this time.
2. Will Call - Your tickets will be held for pickup at the venue on the day or night of the show. Tickets are generally available 30 to 60 minutes before showtime, and must be picked up by the person whose name appears on the credit card used in the purchase. The credit card used for the transaction and a photo ID will be required to pick up the tickets. Please note that for FOX THEATRE EVENTS ONLY, tickets are available for pickup at the Fox Box Office 24 hours after the purchase.
3. Print at Home - Our newest and most convenient delivery option is available for some Fox Theatre events. Your tickets are emailed to you in Adobe's PDF format. You'll need the free Adobe Acrobat reader to print the tickets (on standard, white, letter-sized paper).

MetroTix handles thousands of ticket purchases daily. On days where several events go on sale at once, this puts an extra workload on our mailing department. Postal holidays can also cause delays in delivery. While you will normally receive your tickets within a few days of booking, we ask that you allow 7 - 10 working days for delivery.

It depends on how you purchased them. You will need to call our charge-by-phone number and explain to the operator what happened to the tickets. If you purchased your tickets by phone or by internet, we have a traceable record of your credit card transaction, and can usually issue a duplicate pass for your seats. This pass, which must be in your name, will be available no sooner than one hour before the show, and will override the actual tickets, should someone appear with them. Please be aware that some venues will not allow duplicate passes for General Admission events. If you bought your tickets at an outlet your options are more limited. We make no guarantees, but can sometimes trace your transaction, depending on how much information you can give us. We will need to know as much of the following as possible: event name and date, seating location, where tickets were purchased, when they were purchased (day and approximate time) and type of payment used. It is a good practice to keep this information in a safe place away from your tickets. You might even consider photocopying them. And keep in mind, our tickets are printed on heat-sensitive ticket stock, so tickets exposed to high temperatures may turn black. Please do not leave your tickets in a hot car or on a radiator or stove. And remember to take them out of your shirt pocket before ironing (Hey, it's happened!).

Most tickets sold through MetroTix include a non-refundable service charge. Some will also include a non-refundable handling and/or delivery charge. In addition, tickets are non-exchangeable. You agree to these conditions when you complete the purchase. If an event is cancelled, only the face value of the ticket will be refunded.

If we haven't answered your question, please contact us and we will respond to you personally.