information you require is not in our Frequently Asked Questions
please contact us |
1. What browser do I need to use to order tickets online?|
AOL users may need to exercise
additional patience when ordering tickets online--AOL's Internet
system is not always compatible with online electronic commerce.
That causes slow connections to the search pages. Web accelerators should be turned off
before ordering tickets online. Otherwise you may end up buying more
than you bargained for. We also recommend extreme caution when using
a mouse with a scroll wheel. If you experience browser problems, please contact us. Be sure to tell us what browser (and version number) you are using, a description of the problem, and the page on which the problem occured.
2. Does my web browser need to support cookies?
specifications and to power our shopping cart technology.
Our cookies simply hold information on your
preferences and purchases and cannot harm your computer.
3. I keep clicking the buttons, but nothing happens. Why not?
That's hard to say. Most of the time, simply closing everything
down and restarting the computer will take care of the
4. How do I unsubscribe from My MetroTix?|
Each email we send has links for unsubscribing from our mailing list and for completely opting out of receiving email from us. Please note that if you opt out, we will be unable to notify you by email if a show is cancelled or postponed.
5. Why is there no information on the show I'm looking for?|
There are several reasons this event might not be on our site.
First, it may be at a venue for which we do not sell. You might
check with other ticketing services to see if they have a listing.
Second, it may not have been announced yet. Show are often posted online
on band websites before they have been
confirmed, so we will have no information on the performance. A good
course of action is to contact whoever you heard the info from--the
web site, the radio station, the newspaper, etc. If the show is confirmed,
info will be posted on our site as soon as it's available.
And finally, make sure you are spelling it right
in your search! While we try to anticipate common misspellings when optimizing
our search feature, "Motley Crew" may not find a match while "Motley Crue"
will. When in doubt, just use a small part of the name--in this
case, searching for "motley" or even just "mot" will ensure a successful
6. Why can I only see event information for a Springfield performance when I want to see the event in St. Louis?
The show you want to see may not be confirmed and announced yet, or may be sold through a different ticketing company.
7. How are ticket prices and fees established?|
Prices charged on MetroTix.com are determined by several factors:
8. Are tickets cheaper at the box office?
- Face Value of a Ticket: The face value of a ticket is determined by the promoter, venue, team or artist. MetroTix does
not determine the face value of tickets.
- Convenience Fee: This fee covers costs that allow MetroTix to offer our ticket purchasers a convenient and safe
ticket-buying process while providing promoters, venues, teams and artists with the highest levels of accountability and
tracking. In order to offset the cost of these services, certain convenience fees are applied to our transactions. These
fees vary from event to event and are based on terms that have been agreed upon with the venues, promoters, teams or artists.
In some cases, tickets may be purchased at the venue box office without additional convenience fees, however many individuals
prefer to utilize our services in order to save time and to secure better seats in advance of an event.
- Variations in Convenience Fees: Convenience fees may vary depending upon where you purchase the tickets. There is typically
no convenience charge when you drive to a box office to purchase tickets, although some venues do not operate box offices on a
daily basis for event purchases. A convenience fee is applied when you purchase from MetroTix.com and the MetroTix Call Center.
This fee may vary depending upon our local agreements with venues, promoters, teams, artists and outlet partners.
- Taxes: City, state, and local taxes are typically included in the face value of the ticket.
- Delivery Fee: A variety of delivery options are available for most events. Delivery fees will be displayed during the
purchase process at the point where you select the shipping method. MetroTix recommends that you carefully review the delivery
fees in the delivery method section of the purchase process before selecting these options.
In some cases, tickets may be purchased at the venue box office without additional convenience fees, however
many individuals prefer to utilize our services in order to save time and to secure better seats in advance of an event.
Not all venues have box offices and the hours for those that do will vary. In some cases box offices are open only on the day
of an event. Please keep in mind that tickets for some events are more expensive when purchased on the day of the event.
9. What about third party resellers, ticket brokers, scalpers
and secondary market/resale websites?
MetroTix does not guarantee the authenticity of tickets purchased from any third party reseller
(such as brokers or individuals).
10. I want to purchase tickets, but I don't want to pay the service charge. Is that possible? |
Sometimes--it depends on the venue. Tickets purchased at the box
office of the venue often are free of service charges. You will
have to physically go to the box office, however. If your event is
at a venue that does not have a regular box office, you may only be
able to avoid the service charge by buying tickets on the night of
the show at the door, in which case you may be paying a higher "day
of show" ticket price. You may also find upon arrival that the show
is sold out. The best way to find out box office information for
your specific event is to call our call center at 314-534-1111 or
1-800-293-5949 and speak to an operator. They can determine for you
that specific venue's box office policies.
11. May I call the charge-by-phone number just to get show information?
Yes! A large percentage of calls to our call center are for
informational purposes only. We also have a 24-hour recording of event listings that can
be accessed through the charge-by-phone numbers without even
speaking to an operator.
12. Why can't I get through on the phone line?
MetroTix has a finite number of Ticket Service Representatives in
our Call Center. On 'hot show days' you may experience a delay as
our Ticket Service Representatives are in such high demand. You have
access to purchase tickets online, and the website has access to the
same tickets as those sold over the telephone or through the
13. Do I get better tickets by buying online or by phone or should I line up at an outlet?
All MetroTix points of sale have the same access to tickets.
Thus, you are always going to receive the best ticket available at
the time of your purchase, no matter whether you purchase it online,
by phone or at an outlet.
14. There are better seats available now than when I purchased my tickets. Why didn't I get the best available seating?
This is a function of how online ticketing systems work...if you ordered online, you got the best seating that was available at the time of your purchase. When you enter the number of tickets you wish to purchase, the website will find the best available seats and will hold those tickets for you for a set period of time, to allow you to purchase them. If you do not complete your transaction, those seats will be returned to the pool of available tickets. It's possible that someone was in the process of purchasing the better seats, but their transaction was not completed, so those tickets are once again available.
15. What forms of payment do you accept?
MetroTix charge-by-phone and MetroTix.com both accept Mastercard,
Visa, Discover and American Express. Our outlets determine for
themselves what forms of payment they will accept. Please see our outlet
listings for a complete listing of payment forms accepted
at each outlet.
16. Is it safe to use my credit card online?
Yes. Your MetroTix transaction is processed
over a secure server, and all information you provide to MetroTix.com is
transmitted using SSL (Secure Socket Layer) encryption. SSL is a
proven coding system that lets your browser automatically encrypt,
or scramble, data before you send it to us. And we never store your
credit card information on our internet server. For more
information, see our security page.
17. How do I purchase wheelchair seating online?
Wheelchair seating may be purchased online for most reserved seating events. For events offering a select-your-own-seat
map, click the seats marked with a wheelchair icon. For events without a select-your-own-seat map, look for the "Click here for
Accessible Seating Options" link at the top of the ticket selection page. Please check the event page on metrotix.com or contact
MetroTix at 314.534.1111 or 800.293.5949 if you have additional accessibility questions regarding your event.
18. What is Obstructed View?
With an obstructed / restricted view seat, your view may vary
from being partly to completely obstructed depending on the venue
and the act. 0 - 100% obstruction may occur.
19. The tickets that the computer is offering me don't look like they're together. Can't I get seats that are together?
The computer will always select seats that are adjacent (side by
side) in an event which has assigned seating--it is unable to select
non-consecutive seats. Some of our venues, however, have sections
that do not have consecutive numbering. In the Fox Theatre, for
instance, the left half of the house is numbered with odd numbers
and the right half with even numbers, making seats 102, 104 and 106
side by side. So, no matter what seat numbers you may have, you can
be sure that if you ordered them online, they are next to each
20. Can I select specific seats when booking online?
Not at this time. The tickets currently allocated to you are selected on a next best
available basis. Those wishing to be more selective in their seating
should order their tickets at the box office or by phone through
MetroTix at 314.534.1111 or 800.293.5949.
21. Why is there not more detail with online maps for each event?
The maps provided online are intended as a general
guide, as seating at a venue can differ from show to show.
22. Can I make multiple purchases in one transaction?
Yes, but since your tickets are only held for a set time from the
time you select them, you should proceed with your transaction
as quickly as possible. During high volume onsales, the shopping
cart functionality may be temporarily suspended, and only one purchase
at a time will be possible.
23. Why do I only have a certain amount of time to complete my purchase?
A. Because the tickets you select online are reserved for you while
you make your purchase and cannot be accessed by anyone else, we limit the
time available for the completion of your ticket purchase. At
the end of this time, if the tickets have not been purchased, they are
returned to the general pool of available tickets so that others may have
a chance to purchase them. Hot Shows can sell out very quickly, and we reserve the
right to reduce the time limit if demand is high.
Through this website you have access to the same tickets as our call
center and outlets.
24. I'm getting a message that my transaction has not gone through and I should contact my credit card issuer. Why?
If your credit card is declined for any reason, we notify you to
contact your credit card issuer. Your card issuer does not tell us
the reason your card has been declined. Because tickets are not
purchased until the credit card is charged and we are unable to hold
tickets, you may lose your reservation if your credit card is
rejected for any reason. Please double check to make sure your
credit card information is correct before submitting your
25. If I order tickets online, how will I receive them? Can I have them FedEx'd? |
There are three delivery options for online purchases, though not
all three are available for all events:
26. Why do you state it takes 7 - 10 working days to mail tickets?
1. Mail - Tickets are usually printed on the day of the order, and are
mailed the next mailing day. All tickets are mailed through the US Postal
Service at the first class rate, and are often delivered within four days
of ordering, though occasionally they can take up to ten business days to
reach you. We regret that we are unable to mail tickets by any other means
at this time.
2. Will Call - Your tickets will be held for pickup at the venue on
the day or night of the show. Tickets are generally available 30 to
60 minutes before showtime, and must be picked up by the person whose
name appears on the credit card used in the purchase. The credit card
used for the transaction and a photo ID will be required to pick up the
tickets. Please note that for FOX THEATRE EVENTS ONLY, tickets are
available for pickup at the Fox Box Office 24 hours after the purchase.
3. Print Your Own - Our newest and most convenient delivery option is
available for some events. Your tickets are emailed to you
in Adobe's PDF format. You'll need the free Adobe Acrobat reader to
print the tickets (on standard, white, letter-sized paper).
MetroTix handles thousands of ticket purchases daily. On days
where several events go on sale at once, this puts an extra workload
on our mailing department. Postal holidays can also cause delays in
delivery. While you will normally receive your tickets within a few
days of booking, we ask that you allow 7 - 10 working days for
27. I've lost my tickets / My tickets were stolen / I left my tickets on the radiator and they turned black! What can I do?|
It depends on how you purchased them. You will need to call our
charge-by-phone number and explain to the operator what happened to
the tickets. If you purchased your tickets by phone or by internet,
we have a traceable record of your credit card transaction, and can
usually issue a duplicate pass for your seats. This pass, which must
be in your name, will be available no sooner than one hour before
the show, and will override the actual tickets, should someone
appear with them. Please be aware that some venues will not allow
duplicate passes for General Admission events. If you bought your
tickets at an outlet, your options are more limited. We make no
guarantees, but can sometimes trace your transaction, depending on
how much information you can give us. We will need to know as much
of the following as possible: event name and date, seating location,
where tickets were purchased, when they were purchased (day and
approximate time) and type of payment used. It is a good practice to
keep this information in a safe place away from your tickets. You
might even consider photocopying them. And keep in mind, our tickets
are printed on heat-sensitive ticket stock, so tickets exposed to
high temperatures may turn black. Please do not leave your tickets
in a hot car or on a radiator or stove, and do not iron them.
28. What if the event that I purchased tickets to is postponed,
moved or cancelled?
Occasionally, events are cancelled by the promoter, team, artist or venue. Should this occur, and if you purchased
your ticket(s) from MetroTix, you may receive a face-value refund for that event.
Postponements and venue changes are not typically cause for refunds. In the event of a postponement or venue change, the promoter,
team, artist or venue will determine the event-specific policy.
The decision of whether or not to allow refunds is made by the venue or promoter. MetroTix assumes no responsibility for making
any such decision, and will have no responsibility to issue refunds. However, if a refund is issued, then it will be MetroTix that
will process refunds for those tickets sold through our Internet site and call center.
29. You haven't answered my question yet.
If we haven't answered your question, please contact us and we will respond to you personally.