The following Purchase Policies are designed to ensure your
understanding of, and satisfaction with, the purchase process on
MetroTix.Com. If you have any questions regarding this policy,
please visit our FAQ
page or contact
By purchasing tickets or merchandise through MetroTix.Com, you
are agreeing to be bound by these policies. You also agree to be
, which are incorporated by reference. You also agree to
, which is incorporated by reference.
These purchase policies may change at any time, and such changes
shall be effective upon posting. By using this site after such
changes have been posted, you agree to be bound by such
MetroTix.Com sells tickets and merchandise on behalf of venues,
promoters, artists and teams. MetroTix.Com acts only as agent for
these Sellers, and is not responsible for any claims or
representations made by Seller. Seller reserves all rights to add,
withdraw, reschedule or substitute artists and/or events, prices,
venues, seating arrangements and audience capacity.
Tickets and merchandise purchased through MetroTix.Com are
subject to a non-refundable per-ticket or per-item service charge.
Purchases may also be subject to non-refundable per-order handling
and/or delivery charges. In the event of an event cancellation, Metrotix.Com shall
use reasonable efforts to ensure you receive a prompt refund of the
face value of your purchase. In the event of an event cancellation,
us for information regarding receiving your refund. If an
event is modified, moved or rescheduled, the Seller may set refund
limitations. Please contact
us for more information.
Tickets sold via MetroTix.Com are also generally available
through many distribution points, including venue box offices,
remote outlets, and MetroTix charge-by-phone. All
MetroTix-controlled distribution points access the same ticket
system and ticket inventory simultaneously; as such, tickets for
popular events may sell out quickly. From time to time, additional
tickets may be available for an event through distribution points
not controlled by MetroTix. Please check the individual event or
venue page, or our FAQ page
for more information regarding ticket availability.
MetroTix.Com accepts the following forms of payment: Mastercard,
VISA, Discover and American Express. Please refer to our Security page
for important information regarding credit cards.
The right of event admission is reserved, and subject to the
Seller and/or Venue's terms of admission (i.e. minimum age
requirements, surcharges for minors, etc.) Late arrival may result
in non-admittance until a suitable break in the performance. Please
refer to the event page or venue page for specific information.
Entry may be refused if tickets are damaged or defaced in any way,
or are not purchased through authorized points of sale. Entry may
also be refused if tickets are lost or stolen - please see our FAQ page
for more information if either occurs. The rights are
reserved to broadcast or telecast any event. The use of cameras,
audio and video recorders may be prohibited. Please refer to the
event or venue page for more information.
Before finalizing your purchase, please carefully review
your event and seating selection. Policies set forth by our Sellers,
including venues, teams and promoters, expressly prohibit
Metrotix.com from issuing exchanges or refunds after a ticket has
been purchased, or for lost, stolen, damaged or destroyed
To protect against fraud and unauthorized use of your credit
card, please note that the name on the MetroTix.com account used to purchase tickets must match the name on the credit card used for the transaction. If the person whose name is on the credit card
does not have an existing MetroTix registration, please create a new account in that name. Also, the address of the MetroTix account must be the
same as the address in your credit card account. If your address
does not match with what the credit card company has on file, your
tickets will be held until we can contact you to verify your
address. If we are unable to contact you by email or
through the phone number you have provided, your order will be
cancelled and your tickets will be released.
If you have selected to have your tickets delivered by mail,
please allow 7 - 10 days for delivery. Please note that tickets
can only be mailed to the billing address of the credit card
used to purchase the tickets. Incorrect billing or credit card
account information can delay processing and delivery. Please
contact us if you have not received your tickets within the time
frame defined above.
If your tickets are being held for pick-up at the venue on the
night of the show, please note that the tickets will only be
released to the person whose name is on the MetroTix.com account and
the credit card used to purchase the tickets.
The credit card used for the transaction and a photo ID
must be presented for tickets to be released. In most cases, these
tickets will be available no earlier than one hour prior to the
scheduled start of the event.