FAQS

There are four delivery options for online purchases, though not all four are available for all events:

1. Mail – Tickets are usually printed and mailed the next mailing day. All tickets are mailed via U.S. Postal Service First Class Mail. Most people receive their tickets within about 3-5 days of purchase, though occasionally it can take up to 10-14 business days to reach you. We regret that we are unable to mail tickets by any other means at this time. Tickets cannot be mailed internationally. Mail delivery, when offered, ends at least 10 days prior to the event.
    
2. Will Call – Your tickets will be held for pickup at the venue on the day of the show. Tickets are generally available beginning 1 hour before showtime and must be picked up by the person whose name appears on the credit card used in the purchase. The credit card used for the transaction and a photo ID will be required to pick up the tickets. Will Call delivery may not be offered for some events or venues. 
   
   Please note that for FABULOUS FOX THEATRE EVENTS ONLY, tickets are available for pickup at the Fox Box Office beginning 24 hours after the purchase when the box office is open. This excludes VIP tickets or events with delivery delay.
    
3. Print Your Own – This convenient delivery option is available for a majority of events. Your ticket link arrives in an email from either online@metrotix.com. You’ll need internet access and the free Adobe Acrobat reader or similar product to view and print the tickets (on standard, white, letter-sized paper).
    
4. Mobile Delivery – Our most convenient delivery option is available for a majority of events. Your tickets are emailed to you from either online@metrotix.com and can be scanned for entry to the event right from your phone! See below for mobile delivery instructions.
   
   PASSBOOK TICKETS - Your mobile device must have a Passbook app installed in order to view your tickets (i.e. Apple Wallet on an iPhone or GPay/Wallet on an Android device). Each ticket is a separate PKPASS file. Open each individual file on your mobile device to add it to your Passbook application. Please open your Passbook application and select your mobile tickets prior to entry so they can be scanned. If you add multiple Passbook tickets to your Passbook app, you may swipe side to side to access all of the tickets.

Please note that some events have a delivery delay or other delivery restrictions. Please check individual event pages to learn specific details for your show. 

Fabulous Fox Theatre tickets are generally delivered within 3-6 business days of purchase after the general public on-sale unless a particular event has designated a longer delay.

Yes!

MetroTix has gift cards that can be used to purchase tickets to most events sold by MetroTix online, by phone, or in person at the box office*.

We also have individually branded gift cards available for some of our clients, like the Fabulous Fox Theatre, The Sheldon, and Circus Flora.

Our Gift Cards are plastic cards similar to a credit card that will be loaded and activated by our team and then mailed to you or your recipient via USPS within 7-10 business days of your purchase.

NOW AVAILABLE: E-Gift Cards are digital gift cards that are activated and delivered instantly to your email. You can print or forward the E-Gift card. Please note you will be directed to a third-party website to complete your E-gift card order.

CLICK HERE to learn more and purchase a MetroTix Gift Card. 

* MetroTix Gift Cards and E-Gift Cards cannot currently be used toward MUNY productions. 

Once on sale to the general public, tickets can be purchased:

• 24/7 at www.metrotix.com
• By phone 10am-8pm daily at (314)534-1111 or (800)293-5949 
• In person at the Fabulous Fox Theatre Box Office MetroTix Outlet _{- hours vary. Some tickets & events may not be available for purchase at the Fabulous Fox Box Office Outlet. [Visit www.fabulousfox.com for current hours]}
• In person at the venue's Box Office _{- hours vary. On-site sales may not be available for all productions.}

Prices charged on MetroTix.com are determined by several factors:

Face Value of a Ticket: The face value of a ticket is determined by the promoter, venue, team or artist. MetroTix does not determine the face value of tickets.

Service Fee: This fee covers costs that allow MetroTix to offer our ticket purchasers a convenient and safe ticket-buying process while providing promoters, venues, teams and artists with the highest levels of accountability and tracking. In order to offset the cost of these services, certain service fees are applied to our transactions. These fees vary from event to event and are based on terms that have been agreed upon with the venues, promoters, teams or artists. In some cases, tickets may be purchased at the venue box office without additional service fees, however many individuals prefer to utilize our services in order to save time and to secure better seats in advance of an event.

Variations in Service Fees: Service fees may vary depending upon where you purchase the tickets. There is typically no service fee when you drive to a box office to purchase tickets, although some venues do not operate box offices on a daily basis for event purchases. A service fee is applied when you purchase from MetroTix.com and the MetroTix Contact Center. This fee may vary depending upon our agreements with venues, promoters, teams, or artists.

Facility and Parking Fees: When applicable, these fees are determined by the venue, and may be included in the Face Value, or added onto the face value.

Taxes: City, state, and local taxes are typically included in the face value of the ticket unless otherwise stated.

Delivery Fee: A variety of delivery options are available for most events. MetroTix does not typically charge additional fees for delivery; however, when applicable, these fees are determined by MetroTix in coordination with the venues, promoters, teams or artists. A portion of the Delivery Fee may represent a margin of revenue. When Applicable, delivery fees will be displayed during the purchase process at the point where you select the shipping method.

In some cases, tickets may be purchased at the venue box office without additional service fees, however many individuals prefer to utilize our services in order to save time and to secure better seats in advance of an event.

Not all venues have box offices and the hours for those that do will vary. In some cases, box offices are open only on the day of an event.

Please keep in mind that tickets for some events are more expensive when purchased on the day of the event or the event may sell out in advance.

The best way to find out box office information for your specific event is to call our Contact Center at 314-534-1111 or 800-293-5949 and speak to a representative. They can determine for you that specific venue’s box office policies.

MetroTix can only guarantee tickets purchased through our official points of sale. MetroTix does not guarantee the validity of tickets purchased from any third party reseller (such as brokers or individuals), cannot reissue lost or stolen tickets that were procured by any unofficial source, and cannot issue refunds or credits for tickets that were procured by any unaffiliated source. 

If you feel you were misled by the company you purchased your tickets from, we encourage you to contact that company directly and/or to dispute the charge with your credit card company.

Further, we recommend contacting both the State Attorney General and the Better Business Bureau to express your displeasure with the company that you purchased from and with ticket scalping in the state.

Missouri Attorney General
Website
Follow the tab: File A Complaint > Consumer 
At that point you may complete an online survey, print a PDF form to mail or call 1-800-392-8222.

Illinois Attorney General
Website
Follow the tab: Protecting Consumers to fill out a PDF of a Consumer Complaint Form to mail or email as an attachment or call 1-800-243-0618.

Better Business Bureau St. Louis, MO
Website
Follow the tab: File A Complaint
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Contact by mail or phone
Better Business Bureau of Eastern Missouri & Southern Illinois
211 N. Broadway, Ste. 2060 
St. Louis, MO 63102 
Phone: 314-645-3300 
Office Hours: 8:30-5:00
Service Reps Available: 9:00-4:00
E-mail

Yes! A large percentage of calls to our Contact Center are for informational purposes only. Representatives are available daily from 10am-8pm at 314-534-1111 or 800-293-5949.

MetroTix has a finite number of Ticket Service Representatives in our Contact Center. On ‘hot show days’ you may experience a delay as our Representatives are in such high demand. You also have access to purchase tickets online, and the website has access to the same tickets as those sold over the phone or through the outlets.

All MetroTix points of sale have the same access to tickets. Thus, you are always going to receive the best ticket available at the time of your purchase, no matter whether you purchase it online, by phone, or at the box office.

This is a function of how online ticketing systems work…if you ordered online, you got the best seating that was available at the time of your purchase. When you enter the number of tickets you wish to purchase, the website will find the best available seats and will hold those tickets for you for a set period of time, to allow you to purchase them. If you do not complete your transaction, those seats will be returned to the pool of available tickets. It’s possible that someone was in the process of purchasing the better seats, but their transaction was not completed, so those tickets are once again available.

MetroTix charge-by-phone and MetroTix.com both accept Mastercard, Visa, Discover and American Express, as well as MetroTix-issued Gift Cards. Our venue box offices determine for themselves what forms of payment they will accept.

Yes! Your MetroTix transaction is processed over a secure connection to our server, and all information you provide to MetroTix.com is transmitted using TLS (Transport Layer Security) encryption. TLS is the next generation of SSL and a proven coding system that allows your web browser to automatically encrypt any data before sending it to us. This process ensures that all information provided during purchase remains secure and confidential. Information is stored in compliance with PCI standards and is never stored on an internet facing device. For more information, please see our security page.

One MetroTix login is sufficient for the majority of our venues and events, and once you have registered you will be a returning user thereafter.

Separate registration is required to purchase tickets for the Fabulous Fox Theatre, for Circus Flora, or for The Muny, and you will be asked to register as a New User the first time you make a purchase for any of these venues.

You may use the same email address once for each venue registration.

If you have forgotten your password, please choose your account at My MetroTix and then click the Forgot Password? link on the left. 
Mobile users: choose your account, click Sign In, and then click the Forgot Password? link.

Wheelchair accessible seating may be purchased online for most reserved seating events.

For events offering a Pick-Your-Own seat map, click the seats marked with a wheelchair icon.

For events without a Pick-Your-Own seat map, look for the “Click here for Accessible Seating Options” link at the top of the ticket selection page.

Please check the event page on metrotix.com or contact MetroTix at 314-534-1111 or 800-293-5949 if you have additional accessibility questions regarding your event.

With an obstructed / restricted / limited view seat, your view may vary from being partly to completely obstructed depending on the venue and the act. 0 – 100% obstruction may occur.

A ticket limit may be imposed by an artist or production to ensure that the most fans possible have an opportunity to purchase tickets on the primary market.

Please see individual event pages to learn if there are ticket limits for your chosen event.

Ticket limits are per person. You may not purchase more than the published ticket limit. If you have a larger party, we suggest asking another member of your party to purchase any tickets needed beyond the ticket limit. Remember, each person must purchase with their own information. 

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by MetroTix in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Many of our Reserved Seating venues do offer “Pick Your Own” seating maps. Other Reserved Seat venues (and General Admission venues) select seats that are “Best Available” in your chosen price range or general seating location. Those wishing to be more selective can order by phone at 314-534-1111 or 800-293-5949.

For events with General Admission seating, you may select your seat upon arrival at the event on a first come basis. 

If you use the "Best Available" option, the computer will always select seats that are adjacent (side by side) in an event which has assigned seating—it is unable to select non-consecutive seats.

Some of our venues, however, have sections that do not have consecutive numbering. At the Fabulous Fox Theatre, for instance, the left half of the house is numbered with odd numbers and the right half with even numbers, making seats 102, 104 and 106 side by side. On the "Pick Your Seat" map, you can choose to click on seats that are side by side.

So, no matter what seat numbers you may have, you can be sure that if you ordered them online and clicked seats together that they are next to each other!

The maps provided online are intended as a general guide, as seating at a venue can differ from show to show.

Using the full website on a desktop/laptop computer, yes, but since your tickets are only held for a set time from the time you select them, you should proceed with your transaction as quickly as possible. During high volume onsales, the shopping cart functionality may be temporarily suspended, and only one purchase at a time will be possible.

Some venues require a separate login, in which case a separate transaction is required to purchase from multiple venues.

When purchasing on a mobile device, your shopping cart will typically hold one item at a time, and multiple purchases can be made in multiple transactions.

Since the tickets you select online are reserved for you while you make your purchase and cannot be accessed by anyone else, we limit the time available for the completion of your ticket purchase. At the end of this time, if the tickets have not been purchased, they are returned to the general pool of available tickets so that others may have a chance to purchase them. Hot shows can sell out very quickly, and we reserve the right to reduce the time limit if demand is high. Through this website you have access to the same tickets as our Contact Center and outlets.

If your credit card is declined for any reason, we notify you to contact your credit card issuer. Your card issuer does not tell us the reason your card has been declined. Because tickets are not purchased until the credit card is charged and we are unable to hold tickets, you may lose your reservation if your credit card is rejected for any reason. Please double check to make sure your credit card information is correct before submitting your order.

Occasionally, an order may be declined after the initial request for funds is sent to the issuing bank. This type of decline typically occurs if the CVN is entered incorrectly during the purchase process. If you see a request for funds on your card statement, but your order did not process successfully, this request will drop off your statement typically within 1-7 business days, depending on your bank. Please note that each attempt to purchase will generate a new request for funds.

If there was no error with your credit card but you receive an error message after you submit payment saying your transaction cannot be confirmed, a temporary internet disruption may have occurred. This can happen with slow, unstable, or overwhelmed connections. We encourage you to wait approximately 5 minutes to see if you receive an email confirmation of your purchase before attempting another purchase or reaching out to customer support. 

If you are unsure if your order was placed successfully, please contact us before attempting another order or assuming your order was placed.

Mail delivery is sent via USPS First-Class mail, and most orders will arrive within about a week of your purchase. Please allow up to 10 business days.

Some events may have delayed delivery - please check the event page for details.

If the tickets don't arrive before your performance date, let us know.

If there is no delivery delay, Print-Your-Own tickets and Mobile Delivery Tickets will arrive within approximately 30 minutes of your order from online@metrotix.com. If you don't receive them, check your spam/junk folder in case the message was misdirected.  

Still not there? Let us know. 

Please contact us and a representative can assist you, provided you purchased through MetroTix. In most cases, tickets can be reprinted and issued to you again depending on the policies of the venue.

If your tickets were not purchased through MetroTix, our Ticket Services Representatives can offer guidance and suggestions to replace your tickets.

Keep in mind that tickets are heat-sensitive and long exposure to heat can damage them. Please don’t iron them!

Tickets can also be reissued individually through your online account with the Ticket Reissue process so that you can share them individually.

Simply log into your account at www.metrotix.com/login.

• If you are on a mobile device, click the menu in the upper right corner and select “Reissue Tickets.”

• If you are on a desktop, click “My Account” and then choose “Reissue.”

Events and tickets eligible for reissue will be listed.

Simply follow the steps to have some or all of your tickets reissued.

To share your tickets, you can simply forward your mobile or PYO ticket email to a friend and they can download the tickets directly from the email.

Tickets can also be reissued individually through your online account with the Ticket Reissue process so that you can share them individually.

Simply log into your account at www.metrotix.com/login.

• If you are on a mobile device, click the menu in the upper right corner and select “Reissue Tickets.”

• If you are on a desktop, click “My Account” and then choose “Reissue.”

Events and tickets eligible for reissue will be listed.

Simply follow the steps to have some or all of your tickets reissued.

The new ticket email can be forwarded to your recipient.

Some specific events may have non-transferrable tickets; be sure to check the individual event page for details. 

Eligible tickets for The Fabulous Fox Theatre may be transferred online through your MetroTix.com account. Visit this page for instructions. 

Confirmation emails typically arrive within about 10 minutes of your order from online@metrotix.com. Be sure to check your spam/junk folder in case the message was misdirected. Still not there? Let us know and we will send another one. 

Occasionally, events are cancelled by the promoter, team, artist, or venue. MetroTix itself does not schedule or cancel events. Should this occur, and if you purchased your ticket(s) from MetroTix, you may receive a face-value refund for that event.
Postponements and venue changes are not typically cause for refunds. In the event of a postponement or venue change, the promoter, team, artist, or venue will determine the event-specific policy. The decision of whether or not to allow refunds is made by the venue or promoter. MetroTix assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. However, if a refund is issued, then it will be MetroTix that will process refunds for those tickets sold through our Internet site and Contact Center.
Refunds are issued to the credit card used for the original purchase. A refund will typically appear to your credit card statement within 3-10 business days of issue. 

We optimize our site for the most recent versions of Internet Explorer, Safari, Firefox and Google Chrome. Using unsupported browsers or older browser versions, or disabling browser features, such as Javascript, cookies and SSL, may reduce site functionality or performance. 

MetroTix uses cookies to personalize the site to your specifications and to power our shopping cart technology. Our cookies simply hold information on your preferences and purchases and cannot harm your computer.

Additionally, some site features may have reduced functionality on some mobile devices due to low connection or device restrictions. 

Our www.metrotix.com accessibility statement page is available at www.metrotix.com/accessibility.

To contact customer support by phone, Deaf or hard of hearing guests may use the Relay Missouri service by calling 711 (in Missouri) or 800-735-2966 (TTY) or 800-676-3777 (outside Missouri).

Click on the email icon, or the email preferences link under My Account.

Each email we send has links for unsubscribing from our mailing list and for completely opting out of receiving email from us. Please note that if you opt out, we may still contact you about transactional information related to your event, such as if a show is cancelled or postponed. 

There are several possible reasons. First, the show may not have been announced yet. Shows are occasionally posted online—even on the artist's own website—before they have been confirmed, and we will have no information on the performance.  If the show is confirmed, information will be posted on our site as soon as it’s available.

Second, be sure your search terms are spelled correctly.  When in doubt, just use a small part of the name.

Finally, the show may be at a venue for which we do not sell. You might check with other ticketing services to see if they have a listing.

If we haven’t answered your question, please contact us and we will respond to you personally.